We are looking for a Support Technician to join our dynamic and committed team. Your main role will be to assist our internal and external users in resolving their technical incidents. You will be the first point of contact for all requests related to IT equipment, software, and services. You will work in close collaboration with our IT team and our service providers. You will actively contribute to improving customer satisfaction through your responsiveness and your sense of service. You will also be involved in tracking tickets and documenting recurring issues. This position is essential to ensure the continuity and reliability of daily operations. We are looking for a curious, rigorous person with excellent relationships. You will evolve in a stimulating environment, in a fast-growing company. The position is based in Paris with the possibility of partial teleworking.