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Support Technician

Technical support
Région de Marseille, France
40k€ - 50k€ + BSPCE
On site

Technical support

Création : 2019
Localisation : Région de Marseille, France
Levée de fonds : Series A
Nombre d'employés : de 1 à 10 employés

Promote your business internationally.

We are a fast-growing digital agency based in Bangkok. Our team is specialized in creating high-performance websites and applications. We collaborate with ambitious brands in Europe and Asia. Innovation, design and user experience are at the heart of our approach. Join a dynamic and international team, focused on excellence.

Description

We are looking for a Support Technician to join our dynamic and committed team. Your main role will be to assist our internal and external users in resolving their technical incidents. You will be the first point of contact for all requests related to IT equipment, software, and services. You will work in close collaboration with our IT team and our service providers. You will actively contribute to improving customer satisfaction through your responsiveness and your sense of service. You will also be involved in tracking tickets and documenting recurring issues. This position is essential to ensure the continuity and reliability of daily operations. We are looking for a curious, rigorous person with excellent relationships. You will evolve in a stimulating environment, in a fast-growing company. The position is based in Paris with the possibility of partial teleworking.

Mission

  • Diagnose and resolve hardware and software incidents.
  • Respond to user requests by email, telephone or in person.
  • Track tickets in our management tool (GLPI or Jira type).
  • Install and configure workstations and peripherals.
  • Participate in IT deployment projects.
  • Maintain technical documentation and procedures up to date
  • Escalate complex incidents to the N2/N3 team
  • Train users in best practices and internal tools.
  • Ensure a watch on recurring problems.
  • To guarantee the quality of service and the respect of deadlines.
  • Profil recherché

  • Bac +2 in computer science or equivalent (BTS SIO, DUT, etc.).
  • Experience of 1 to 3 years in a similar position appreciated.
  • Excellent diagnostic and problem solving skills.
  • Mastery of Windows environments, Microsoft 365, ITSM tools.
  • Good basic network knowledge (DHCP, DNS, VPN).
  • Ability to work independently and manage priorities.
  • Excellent relationships, sense of service and team spirit.
  • Ability to popularize technical problems to non-experts.
  • Technical English read and written (minimum B1 level recommended).
  • Rigor, curiosity and a desire to learn continuously.
  • Déroulement des entretiens

  • Analysis of applications and pre-selection by our HR team.
  • 15-20 min telephone interview to validate initial expectations.
  • Technical test to be carried out remotely (30-45 min).
  • Interview with the IT manager and a member of the support team.
  • Return within a maximum of one week after the last exchange.
  • Possibility to meet an employee for feedback.
  • Contract proposal if final validation.
  • Electronic signature of the contract via our platform.
  • Accompanied integration with a referent for 2 weeks.
  • HR follow-up at 1 month, 3 months and 6 months.
  • Support Technician
    Localisation : Région de Marseille, France
    Télétravail : On site
    Contrat : CDI
    Rémunération : 40k€ - 50k€ + BSPCE
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    Leo

    Support Technician

    Région de Marseille, France
    40k€ - 50k€ + BSPCE
    On site
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